Overview

You may cancel or return eligible items within 14 days of receiving your order. This policy does not affect your statutory rights under UK consumer law.

How to Request a Return

Email theluxelass@gmail.com within 14 days of delivery, stating your order number and the item you wish to return. Please wait for our return instructions and return address before sending the item.

Return Conditions

Items returned because you changed your mind must be unworn, unused, unwashed and returned with their original tags and packaging. You may inspect an item as you would in a shop, but we may reduce the refund if it has been handled beyond what is reasonably necessary.

Faulty, Damaged or Incorrect Items

Contact us as soon as possible and include photographs where appropriate. If an item is faulty, damaged or not as described, LuxeLass will cover reasonable standard return costs and provide the remedy required by UK consumer law.

Return Shipping

For change-of-mind returns, the customer is responsible for the return shipping cost. We recommend using a tracked service, as returned items remain the customer’s responsibility until received. Do not return an item directly to the supplier without our instructions.

Refunds

Approved refunds will be issued to the original payment method. We will process the refund within 14 days of receiving the returned item or acceptable evidence that it has been sent back, whichever occurs first. Where legally required, a full-order cancellation will also include the original standard delivery charge. Any additional cost for express or premium delivery is not refundable.

Exceptions

Returns may be refused for personalised items and for sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, where permitted by law.

Contact

For return or refund assistance, email theluxelass@gmail.com.

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